Frequently Asked Questions
WHAT IS LONDON'S PEDISOAKS?
London's Pedisoaks are not like your average foot soaks & salts. We use all-natural holistic ingredients that will address common feet frustration. Our feet-focused ingredients address a range of daily dilemmas such as aches & pains, runners feet, swollen feet, stress and anxiety all while leaving your feet softer.
DOES LONDON'S PEDISOAKS SELL VEGAN PRODUCTS?
All of our products are vegan EXCEPT our healing foot salve (Food for the Sole), which contains beeswax. All products except our salve are vegan certified.
I JUST PLACED MY ORDER... WHEN WILL I RECEIVE IT?
We are a small business and try to process orders as quickly as possible. Our goal is to get every order our promptly. Please provide 2-3 business days for us to process your order. Once your order is processed, allow 24-72 hours for shipping. You will receive an email once your item is shipped.
WHY DOES THE COLOR VARY IN YOUR PRODUCTS?
We use all natural ingredients and just like most things in nature, there is a slight difference in color variations. Our products get their color from natural sources. We do not use any artificial coloring. Even though colors may vary in each batch, it doesn't take away the amazing quality or effectiveness of our products.
HOW DO I KNOW WHEN MY PRODUCT WAS MADE? WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?
All of our products are made in micro batches. This is to ensure quality and our loving personal touch. Starting May 1, 2016, we started putting the batch date on the bottom of each product. Our products have a minimum shelf life of one year.
We guarantee the life of our products for 1 year from their manufacture date. That date can be found on a sticker on the bottom of the bottle or jar. That said, the majority of our products like our pedisoaks, balms, masques, and polishes are stable for much longer than 1 year.
WHAT IS THE REFUND POLICY? CAN I RETURN ITEMS?
We have a 100% Happiness Guaranteed policy, so please contact us if there are any issues with your order. Our goal is to make you happy!
Unfortunately, we do not and cannot accept foot care products for return or exchange due to health laws. Please feel free to contact us about any ingredients or what is the best product to fit your needs. For more info on our return policies, click here.
HOW WILL I KNOW IF I AM ALLERGIC THE INGREDIENTS?
First and foremost, check our website to see if there are any ingredients listed that may cause an allergic reaction. If you are uncertain about any product, please contact us prior to purchase. In order to test our foot polishes and foot butters, rub a bit of the product in the small of your arm (arm crease) to see if you get an allergic reaction. For our pedisoaks, if while soaking your feet you feel any itching, burning or overall discomfort, discontinue use.
DO YOU TEST ON ANIMALS?
No. But, we do test on humans. Just kidding. Not only are we cruelty-free, but we ensure our suppliers provide cruelty-free ingredients. We are cruelty free certifed by PETA and Leaping Bunny.
IS LONDON'S PEDISOAKS' PRODUCTS SAFE DURING PREGNANCY?
We recommend before using any of our products to please do your research. Also, please discuss your intentions with your health care practitioner. Every woman is different, and responds differently to different foods and different plants during the time of pregnancy. We encourage you to listen to your own body and intuition, as well as your practitioner when testing and choosing skincare products. Most of our products are pregnancy-friendly, which focuses on using 15 essential oils, flowers & herbs that can be used during pregnancy.
HOW CAN I FIND OUT MORE ABOUT EACH PRODUCT?
Each product or giftset has a detailed list of the ingredients. Each individual product has our recommended directions. Also, we have a benefits page that lists all of our ingredients and the bennies they each reap for your skin & feet.
Plus, we feature one of our products on our blog, to give in depth directions and info about each product. Check out our blog for details.
DO YOU OFFER SAMPLES?
We do not sell individual samples, but we periodically provide free samples with each purchase. We offer several giftsets, which are great ways to experience many of our products for a discount up to 20% off.
HAVE YOUR RECIPES CHANGED?
Our business is a living, breathing entity that has and will continue to grow and evolve. We are always striving to bring our customers the best possible products. Some of our product recipes have evolved as we migrate to being primarily plant based and organic. Starting March 1, 2017 our new recipes are in effect. If you would like a list of our product ingredients dated before this, please email us at firstname.lastname@example.org.
WHAT ARE SOME THINGS THAT MAKE LONDON'S PEDISOAKS DIFFERENT FROM OTHER FOOT CARE & SKIN CARE LINES?
- London's Pedisoaks is handcrafted from scratch and hand poured using NO WATER, NO ALCOHOL, and NO FILLERS in any products. All of the ingredients used in our products serve a purpose. "From scratch" means, we create our own products and do not use base products like some companies. We use antioxidants for preservatives like Vitamin E and Rosemary Leaf extract.
- London's Pedisoaks uses only THERAPEUTIC GRADE ESSENTIAL OIL. We do not use artificial fragrance oils or any synthetic colors in any of our products. We are transitioning towards being certified organic and 100% vegan. We make our own natural coloring sources using plants, roots and flowers.
- London's Pedisoaks uses AUTHENTIC INGREDIENTS. We strongly believe in unique & effective combinations for our foot care products. We specifically selected Cupuacu, Avocado and Almond butters for their superb benefits for your skin. We believe foot care products are more than simply adding peppermint. Each of our ingredients are selected for a purpose.